Case Study – Zoho Implementation and Support

Dubai Leading HR services company

The client is dubai based Leading HR services company.They handle the entire recruitment process for onetime and contract roles for government and private entities. The client wanted use Zoho one to automate their business process.

Project requirements

The client wanted to use zoho one product for all their business process automation. They wanted to mainly user zoho crm, zoho mail zoho books, zoho desk , zoho recruit and zoho invoice.

Challenges

There were no requirement documents for the project.
Document all their process.
Migrating all the existing data from Excel.

Our approach discovery & planning.

Creating requirements & scope. ...
Configuration. ...
Migration. ...
Testing and validating. ...
Onboarding & training. ...
Deploying. ...
Post-live support.

Tools

Zoho One
Zoho Creator

Team size

2 Zoho creator developer
3 Functional consultants
1 Test engineer

Results and value delivered

Discussions were conducted based on the end-user perspective.
All observations are effectively communicated and discussed with the product owner and get it resolved.
Created business-critical scenarios and tested with high priority.
Conducted bug triage meeting with development team for fixing of bugs based on business criticality.

What client says about us ?

“We wanted to make sure that our entire business process is automated using Zoho one. certify team did an awesome job implementing everything for us and concluded on time for a faster launch. Highly recommended.”